Diseconomies of scale in fraud, spam, support, and moderation
Read OriginalThis article argues that as companies and online platforms grow larger, they often experience diseconomies of scale in areas like fraud prevention, spam filtering, and user support. Using examples like counterfeit SD cards on Amazon vs. local stores and spam on WhatsApp vs. Signal, it demonstrates that smaller, more curated platforms generally provide a safer and more reliable user experience with better customer service.
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